As with any product, natural wear and tear might result in a piece of jewelry becoming damaged or broken. Please send us the piece for evaluation in a prepaid insured package. Once we look at the piece, we will determine what course of action is suitable. We stand behind the quality of our work and are happy to provide one-time repair/refinishing free of charge for one year from the date of purchase. After one year, repairs may incur a charge. All shipping/insurance charges are paid by the customer.
We do our best to accommodate repair or lost earring mates, but due to the nature of our product and stones, some components might not be available.
Please obtain a Repair Authorization (RPA) via email or call before shipping the item. All repair packages should clearly state the RPA code and must be shipped in a prepaid fully insured package. We are unable to accept unauthorized repairs and will not accept these packages. We are not responsible for lost items.
Ring sizing, chain extensions, or other elective repairs will involve a fee for the service plus shipping/insurance charges. We provide ring sizing for $60.00 plus cost of materials if applicable. Please contact us directly for pricing of other services. Engagement rings include 1 free sizing, when possible based upon material, design and on full-priced rings only. Free sizing is not included for any discounted or sale items.
Jewelry purchases are often associated with a celebration of special moments. We are honored to help you commemorate these moments. And want your shopping experience be nothing short of delightful.
Please reach out to us for assistance in maintaining a wish list for self-purchase, or selecting gifts for a special someone. We are happy to help you select a piece based on your personal style, preferences and budget.
Creating custom jewelry is an exciting collaborative process.
Redesigning your old pieces to fit your contemporary style is a great way to celebrate family heirlooms and keep the sentiments alive. We love collaborating with our clients. Please call or email us to set up an over-the-phone or in-person appointment.
Custom work takes approximately 4-6 weeks from start to finish. It begins with an initial conversation with Suneera, in-person at our LA Studio, over the phone, or virtually through a video call. Once the first meeting has concluded and a design plan has been created, we will provide a quote for the project. We require a non-refundable 50% deposit of the quoted price to begin production on your custom design. The balance is due at the time of delivery.
Designing a unique engagement ring that reflects her personal style can be a fun and unique experience. Our pieces are crafted in 18k gold, platinum or sterling silver with natural diamonds VS2 H color, unless requested otherwise. The finest conflict-free quality gemstones, pearls, emeralds and opals are used.